Field Service Management

Field Service Management Technology

Companies across a wide variety of industries and regions — including government, construction, distribution, oil, and gas — are investing in field service management technology. Over the past ten years, it has become increasingly apparent how implementing mobile technology in the field can generate significant gains in revenue and customer satisfaction. As we wait for artificial intelligence and robots to infiltrate field service at the enterprise level, today even small companies who make basic enhancements in their field service technology will experience a significant return.

Why It’s Important to Select a Full-Service Provider

When selecting a field service technology company to partner with, look for a provider who can offer it all — including training and ongoing technical support — but will tailor a field service solution to your specific needs and budget. Working with a full-service provider means you only have to explain your operational requirements once. So if today you’re only interested in investing in mobile printers, tomorrow when you’re ready to implement a turn-key solution, your provider already understands your operation and has the ability to develop and support a comprehensive solution.

A Comprehensive Field Service Management Solution Includes:

• Scheduling and order management
• Vehicle/technician location tracking
• Job-status updates
• Route optimization and GPS navigation
• Time tracking and driver logs
• Knowledge and asset repositories
• Parts and inventory management
• Integrated invoicing/payment processing
• Customer portals
• Regulatory compliance measures